Microsoft specialist dedicated to Strategy, Customer Experience & Data Science.
Intouch365 helps your organisation bring data and technology fully to life. Because we believe that it is precisely with these tools and approach that we can create opportunities for people, organisations and missions.
Our vision
In a world where everything digitizes, we believe that customer knowledge, personalization and relevance make the difference to help people move forward. Data Science is the knowledge source, Customer Experience is the human measure that results, sticks and leaves impact.
Our mission
It is therefore our mission to help organisations, businesses and institutions activate the full potential of their customer data and technology. With data driven technology and impact, we help our clients better understand their relationships and be more relevant.
This ranges from managing and choosing financial products and services for families, to contributing to social impact as a donor and lifelong development as a student or professional. Together with our clients, we make more of an impact and help people, families, organisations and missions create more opportunities.
Our expertise
We combine vision and strategy with technology, data and innovation, delivering maximum impact on the strategic objectives of organisations and their missions.
Data Strategy
We translate ambitions, vision and goals to a clear course for data, CX and technology.
Customer Experience
We design and activate personal customer journeys across channels, using tools such as Dynamics 365 CE, Customer Insights Journeys, Customer Insights Data and Optimizely.
Data Science & AI
We unlock the value of all customer data for insights, predictions and smart applications like Artificial Intelligence, utilising platforms such as Fabric, AI Foundry and Copilot Studio.
Data Governance & Compliance
We ensure that data can be used safely, responsibly and demonstrably by creating policies and applying the highest security.
What our people with them.
Innovation
We’re curious about what can be better, smarter and more personal. New technology is not an end in itself, but an opportunity to advance organisations.
Passion
We love data, technology and Customer Experience. That passion is felt in our approach: engaged, energetic and always focused on results.
Empathy
We understand that change is human work. That is why we listen to teams, processes and daily practice, so that technology works for people rather than the other way around.
Cooperation
We work alongside our clients, not remotely. Together with teams, management and stakeholders, we build solutions that are supported and continue to work.
Impact driven
We want our work to add visible value. That’s why we’re steering on concrete impact: better customer relations, smarter processes, higher conversion, stronger loyalty and sustainable growth.
What our people share.
Curiosity
Our curiosity not only helps us to create solutions that fit ambitions, missions or bottlenecks, but also to continue to renew and innovate every day to keep ahead.
Openness
We believe in transparent cooperation. We share knowledge, make choices insightful and may and dare to pronounce what works, what we find, what can be better and what is needed to achieve results.
Helpfulness
We are involved in the people we work with inside and outside Intouch365. Whether we’re discussing strategy, implementing or asking for help, we’re approachable and listening.
Integrity
Not only working with data requires trust and responsibility, but also working with people. We think it is important to be safe and honest: towards colleagues and in cooperation with customers and end users.
Autonomy
Just as we strive for our customers and end users and autonomy in the solutions we build, we believe that our colleagues perform best, have growth and enjoyment when they get confidence, plenty of space and responsibility.
Do you recognize yourself?
Then we’d love to hear it from you!
We are always open to enthusiasts who want to use data, technology and Customer Experience with us to impact organisations, people and missions.
