Microsoft Specialist Dedicated to Strategy, Customer Experience & Data Science
Intouch365 helps your organisation bring data and technology to life. We believe that combining the right tools with the right approach creates opportunities for people, organisations, and their missions.
Our vision
In an increasingly digital world, we believe that customer insights, personalisation, and relevance are key to moving people forward. Data science serves as our source of knowledge, while customer experience provides the human touch that delivers lasting results and real impact.
Our Mission
Our mission is to help organisations, businesses, and institutions unlock the full potential of their customer data and technology. By leveraging data-driven solutions, we help our clients build deeper relationships and deliver highly relevant experiences—whether that means helping families navigate financial products, enabling donors to make a social impact, or supporting students and professionals in their lifelong development. Together with our clients, we maximize impact and create new opportunities for people, families, and organisations.
Our Expertise.
We combine vision and strategy with technology, data, and innovation to maximize the strategic impact on your organisation’s mission and objectives.
Data Strategy
We translate ambitions, vision and goals into a clear course for data, CX and technology.
Customer Experience
We design and activate personalised customer journeys across channels using tools such as Dynamics 365 CE, Customer Insights Journeys, Dynamics 365 Customer Insights Data, and Optimizely.
Data Science & AI
We make customer data actionable for insights, predictive analytics, and smart applications like artificial intelligence, leveraging platforms such as Microsoft Fabric, Azure AI Foundry, and Copilot Studio.
Data Governance & Compliance
We ensure that data is used safely, responsibly, and transparently by establishing clear policies and implementing the highest levels of security.
What Our Team Brings to the Table
Innovation
We are constantly exploring how to make things better, smarter, and more personal. We do not view new technology as an end in itself, but as a powerful tool to drive organisations forward.
Passion
We love data, technology and Customer Experience. That passion can be felt in our approach: engaged, energetic and always focused on results.
Empathy
We understand that change is a human endeavour. That is why we listen to teams and study processes and daily practices, ensuring technology works for people instead of the other way around.
Cooperation
We work closely alongside our clients as true partners. Collaborative engagement with your teams, management, and stakeholders allows us to build sustainable solutions that enjoy broad internal support.
Impact driven
We want our work to deliver measurable value. That is why we focus on driving concrete impact: building better customer relationships, designing smarter processes, increasing conversions, improving customer retention, and achieving sustainable growth.
What Connects Our People.
Curiosity
Our curiosity drives us to continuously adapt and innovate, helping us design tailored solutions that meet your ambitions, missions, and operational challenges while staying ahead of the curve.
Openness
We believe in transparent collaboration. We share our expertise openly, simplify decision—making, and encourage honest dialogue about what works, what needs improvement, and what it takes to deliver real results.
Helpfulness
We are genuinely committed to everyone we work with, both inside and outside Intouch365. Whether we are discussing strategy, managing implementations, or offering guidance, we are always approachable and ready to support you.
Integrity
Collaborating with people requires just as much trust and responsibility as handling sensitive data. We prioritize psychological safety, honesty, and transparency both among our colleagues and in our partnerships with clients and end users.
Autonomy
Just as we build autonomy into the solutions we deliver for our clients, we believe our colleagues thrive, grow, and enjoy their work most when they are empowered with trust, professional freedom, and clear responsibility.
Does this resonate with you?
We’d Love to Hear From You
We are always looking for passionate professionals eager to leverage data, technology, and customer experience to drive meaningful impact for organisations, individuals, and their missions.
