Data-driven fundraising for maximum impact.
A close relationship with loyal donors and active volunteers drives your social mission. We help you leverage data intelligently and responsibly to deliver personalized communication, built on a foundation of CX, Data Science, and Microsoft technology.
Personal, engaged, and impact-driven.
Donors want to feel connected to the mission they support. They expect relevant communication, clear feedback about impact, and touchpoints that reflect their motivation, giving behavior, and engagement. At the same time, charities face pressure to work more efficiently, retain donors long-term, and manage data transparently.
Intouch365 helps charities maximize the full potential of volunteer and donor data. We consolidate disparate data, uncover hidden patterns, and translate them into personalized donor journeys, campaigns, and predictive insights. For example, we build data-driven fundraising strategies that strengthen relationships, increase loyalty, and make social impact visible.
With our passion for technology, data, and Customer Experience, we help charities transform into data-driven, impact-oriented organizations.
Get to Know Your Donor
From donation history and campaign interactions to website behavior and event participation, we consolidate all your donor data. This allows you to discover who your donors are, understand what motivates them, and steer your organization toward greater impact.
Make Communication Personal
We translate fragmented donor and recruitment data into relevant segments and personalized journeys. This ensures your communication remains impactful and relevant, tailored to donor value, social interests, and commitment to your mission.
Create value at every touchpoint
From the initial gift and thank-you message to campaigns, events, legacies, or recurring donations: every touchpoint demands relevance. We help you personalize channels—including email, websites, social media, and direct contact—to optimize engagement, conversion, and loyalty.
Predict Value and Willingness
Using Data Science and Machine Learning, we identify patterns in giving behavior and engagement. This allows you to spot opportunities, mitigate donor churn, uncover lifetime value potential early, and establish a proactive, personalized donor approach.
Renewal and growth
To achieve sustainable growth, we help you break free from rigid fundraising patterns and fragmented practices. Together, we translate organizational goals into data, technology, and CX strategies that drive donor retention, maximize lifetime value, and amplify social impact.
Build a secure, transparent foundation
We combine data-driven fundraising with strict governance, privacy, and security. This ensures donor data remains fully protected, ethically usable, and transparent for personalized communication, reporting, and growth.
Bring data to life. Maximize your impact.
Our mission is to help charities leverage and convert data into insights, engagement, and predictive power to amplify social impact. Together, we lay the foundation for personalized, data-driven donor journeys that directly optimize conversion, retention, loyalty, and lifetime donor value.
Combining our expertise in Data Strategy, Customer Experience, and Data Science, Intouch365 empowers charities through powerful Microsoft technology. We transform donor data from a complex challenge into a true strategic accelerator: secure, scalable, and impactful.
From initial vision and architecture to platform adoption and campaign execution: we bring your data to life to drive personalization, transparency, and social impact. Read how we delivered hyper-personalized donor communication for Bird Protection.
From mission to impact with data, CX, and technology.
Data Strategy
We translate your mission into a clear strategic roadmap for CX, data, and fundraising technology. Working side-by-side with your teams and management, we build alignment and support across every layer of your organization throughout every phase of the implementation.
Customer Experience
We map donor journeys and enable personalized communication across every channel. Using Dynamics 365 CE, Customer Insights-Journeys, and Customer Insights-Data, we deliver experiences that engage, activate, and build long-term loyalty.
Data Science & AI
We centralize data from donations and campaign interactions to event participation and website behavior and unlock its value through Machine Learning and AI. Using Microsoft Fabric and Copilot Studio, we build the engine for an advanced, data-driven donor experience.
Data Governance & Compliance
We ensure your data infrastructure meets the highest standards of security, privacy, and compliance. By establishing robust governance frameworks around your Microsoft technology stack, we guarantee that donor data is managed responsibly, transparently, and securely.
Innovation and impact with Microsoft technology.
Impactful fundraising demands innovation and robust technology. Utilizing Microsoft tools and integrated platforms, we securely connect donor data, activate personalized donor journeys, and empower marketing and data teams to optimize campaigns, insights, and results.
Dynamics 365 Customer Engagement
The centralized environment for donor management, fundraising, and memberships. Dynamics 365 CE empowers your teams to manage donor interactions, gifts, follow-ups, and opportunities to build lasting relationships.
Customer Insights-Data
Consolidate your donor data: from donation history and website behavior to campaign interactions and digital channels. This builds a comprehensive, unified donor profile that serves as the foundation for data enrichment, advanced segmentation, and personalization.
Customer Insights-Journeys
Personalize donor journeys from the very first gift and thank-you message to campaigns, events, recurring donations, or legacies. Reach your audience at the perfect time through the ideal channel, delivering communication that matches their level of engagement.
Microsoft Fabric
Build a robust data foundation for analytics, Machine Learning, and Artificial Intelligence. Microsoft Fabric securely consolidates donor, campaign, and gift data, turning raw information into actionable insights, predictions, and data-driven decisions.
Copilot Studio
Develop intelligent AI agents that accelerate fundraising and marketing efforts. Equip your teams with personal assistants to support campaign planning, donor journeys, content creation, follow-ups, and analytics.
Optimizely
Personalize your website and app experience for donors, volunteers, and prospects based on distinct personas and target audiences. Drive conversions, engagement, and recurring donations by fueling digital experiences with your first-party donor data.