Accelerate growth with Data, CX, and Technology.
Large B2C and B2B organizations generate vast amounts of data, unlocking massive opportunities for customer experience, commercial impact, and AI. Intouch365 helps organizations convert customer data into personalized interactions, insights, and predictions that drive strategic goals.
Personal, data-driven, and impactful.
Customers expect relevant communication and personalized interactions that seamlessly match their needs, behavior, and lifecycle stage. Shifting to a high-end, data-driven customer experience is challenging due to fragmented customer data, complex systems, and teams operating with misaligned processes and objectives. Meanwhile, digital disruptors and evolving business models continually raise the bar for personalization standards.
Intouch365 helps your organization unlock, analyze, and predict the full potential of customer data to power proactive, real-time customer experiences across every channel. By combining deep expertise in Microsoft technology with a passion for Data Science, CX, and strategy, we turn data and technology into a distinct competitive advantage.
Get to know your customer
From CRM records, website behavior, and marketing touchpoints to sales opportunities, purchase history, and product usage, we unify all your customer data. This allows you to discover exactly who your customers are, understand what drives them, and pinpoint where commercial value is generated.
Make data personal
From segments, industry verticals, and purchasing habits to channel preferences and customer lifecycle stages, we translate raw customer data into targeted segments and tailored customer journeys. This ensures your communication remains highly relevant to customers and prospects based on their explicit needs, behaviors, and interests.
Create value at every touchpoint
From lead generation and onboarding to sales follow-up and long-term retention, every customer touchpoint demands relevance. We help you connect and personalize channels intelligently, ensuring that every interaction drives conversion, loyalty, and lifetime customer value.
Predict behavior and needs
Using Data Science and Machine Learning, we identify hidden patterns in customer behavior, digital interactions, and commercial developments. This enables you to spot opportunities, mitigate churn risk, and anticipate shifting needs early through a proactive, hyper-personalized customer approach.
Innovation and growth
To unlock true growth, we help you dismantle legacy systems and siloed operational practices. Together, we translate your commercial ambitions into data, technology, and CX strategies that actively boost conversion, retention, customer value, and overall business objectives.
Build a secure, scalable foundation
We match data-driven growth with robust governance, security, and scalable infrastructure. This ensures customer data remains strictly protected, ethically compliant, and fully optimized for personalization, automation, and ongoing cross-functional innovation.
Bring Ambition, Data, and Customer Experience together.
Both B2C and B2B organizations possess the potential to create unique, lasting customer experiences and relationships through innovation, data, and modern technology. Our mission is to help your organization fully realize this potential. By aligning strategy, technology, and cross-functional teams, we deliver personalized customer interactions, AI-driven automation, and sustainable, data-driven growth.
Leveraging our expertise in Data Strategy, Customer Experience, and Data Science, Intouch365 empowers organizations using powerful Microsoft technology. We transform customer data from a complex operational challenge into a clear strategic advantage: personal, intelligent, and fully manageable for your teams.
From the initial strategic vision and architecture to platform adoption and campaign execution, we bring your data to life, translating it into personalization, automation, and measurable impact on your strategic goals.
Create intelligent impact with Data, CX and Tech.
Data Strategy
We translate your commercial ambitions into a concrete roadmap for customer data, CX, and technology. From initial vision to execution, we involve your teams and departments at every step, building alignment and adoption across every layer of the organization throughout the implementation.
Customer Experience
We optimize customer journeys through deep hyper-personalization across every message, channel, and platform. Using Dynamics 365 CE and Customer Insights-Journeys, we build customer interactions that activate engagement, connect touchpoints, and strengthen long-term loyalty.
Data Science & AI
We unlock the full power of your customer data, making it actionable through data analytics, Machine Learning, and AI. Utilizing Microsoft Fabric and Copilot Studio, we construct the underlying engine for a data-driven, highly intelligent customer ecosystem.
Data Governance & Compliance
Managing customer data demands responsibility, security, and trust. Utilizing Microsoft Purview and Microsoft Fabric, we establish a fully compliant data foundation that supports secure personalization, automation, and strategic decision-making.
Innovation and Growth With Microsoft Technology
Data-driven growth demands innovation and robust, scalable solutions. Using Microsoft technology as a powerful engine, we securely consolidate customer data, innovate with Machine Learning and AI, and deliver high-quality customer interactions. Let us put technology to work to exceed your strategic KPIs, including customer satisfaction, conversion rates, upselling, and customer lifetime value.
Dynamics 365 Customer Engagement
The centralized environment for relationship management, sales, customer interactions, and process optimization. Dynamics 365 CE gives your teams total control over customer touchpoints, commercial opportunities, and follow-ups from a single, unified customer profile.
Customer Insights-Data
Consolidate your customer data: from purchase behavior and website visits to marketing interactions, reviews, and digital channels. This builds a complete, 360-degree customer profile that serves as the foundation for data enrichment, advanced segmentation, and data-driven personalization.
Customer Insights
Personalize the customer journey from initial lead generation and onboarding to targeted campaigns, sales follow-up, and long-term retention. Reach customers and prospects at the perfect moment through the ideal channel with tailored messaging that directly meets their needs.
Microsoft Fabric
Build a robust data foundation for analytics, Machine Learning, and AI. Microsoft Fabric securely integrates customer, marketing, and sales data, transforming it into actionable insights, predictive models, and clear strategic guidance.
Copilot Studio
Develop intelligent AI agents that accelerate and enrich CX. Equip your sales and marketing teams with powerful assistants to optimize campaign planning, execution, and advanced analytics.
Optimizely
Personalize your website and app experience for prospects, customers, and visitors based on purchase behavior, distinct personas, and lifecycle stages. Drive higher conversion, engagement, and retention by fueling your digital experiences with first-party customer data.