Data-driven growth for student success
In a changing education market, an in-depth understanding of students and relations is crucial. We help institutions distinguish themselves by putting the student’s unique needs at the centre of smart data usage, and Customer Experience. This is how we create space for what really counts: making talent flourish.
Transforming the education market at a rapid pace
The traditional, linear student journey is increasingly opening up to flexible education and Lifelong Development. At the same time, the bar for communication is high: from the first open day to collaboration with businesses, all target groups expect a hyper-personal approach that perfectly matches their specific life phase and needs.
Intouch365 helps educational institutions adapt to these trends. By combining fragmented data from various systems, we provide sharp, up-to-date insights into each target group. In doing so, we transform the complex shift in the educational landscape into targeted, personal guidance that directly contributes to higher retention, and sustainable relationships.
Lifelong Development and Flexible Education
Understand the student in every phase of life and respond flexibly to the demand for modular education. This way, you can always seamlessly offer the right course or further education.
Personalization as the New Standard
Avoid unfocused mass communication. Use a central database to automate relevant, personalised messages on a large scale, without an additional administrative burden.
Proactive and Data-Driven Guidance
Identify bottlenecks before they escalate. With insightful data, study advisors proactively provide personal support based on facts, which instantly minimizes the risk of study failure.
One Connected Ecosystem
The student journey doesn’t stop after graduation. Make the entire lifecycle transparent and build a powerful, lasting network between active alumni, the institution, and businesses.
Personal education starts with data.
It is our mission to help educational institutions use and translate their student and relationship data into insights, needs, and predictions. This lays the foundation for a personalized student journey that impacts recruitment, enrolment, student success, engagement, and lifelong learning.
With our expertise in Data Strategy, Customer Experience, and Data Science, Intouch365 helps educational institutions innovate with powerful Microsoft technology. In doing so, we transform fragmented data from a complex challenge into a strategic advantage: safe, future-proof, and personalized.
From the first vision and architecture to platform adoption, campaign activation, and daily application: together, we bring your ambitions, student data, and relationship data to life.
Building Blocks for Innovation and Transformation.
Data Strategy
From a strategy to a concrete roadmap, solid architecture, and practical implementation using intelligent tools.
Customer Experience
Activate the student journey and bring hyper-personalized experiences to life, from orientation to alumni relations.
Data Science & AI
Centralize educational data from various sources for in-depth insights and predictions regarding student success.
Data Governance & Security
A robust framework to securely and transparently transform student data into a personalized experience.
Tools for data-driven education.
Technology is the engine that brings your educational vision to life. We use the best tools from the Microsoft ecosystem (and beyond) to optimize the student journey and reduce administrative burdens.
Dynamics 365 Customer Engagement (CRM)
The central hub for managing all interested parties, student contacts, business relationships, and partnerships in one powerful system.
Customer Insights Data
Bring together data from the SIS, CRM, website, and digital learning environment securely for one undisputed 360-degree view of the student.
Customer Insights – Journeys
Guide prospective students, alumni, and corporate partners personally, from the first open day to alumni events with automated, relevant communication.
Microsoft Fabric
The central data foundation for in-depth analyses and AI models that proactively boost student success and retention.
Copilot Studio
Lighten the administrative burden with intelligent AI assistants that directly answer questions about schedules and enrolments 24/7.
Optimizely
Create the website dynamically and help prospective students find the right programme faster by tailoring content to their search behaviour.