Dynamics 365 Customer Insights-Data.
With Dynamics 365 Customer Insights-Data, we help your organization unite, enrich, and translate all customer data into unique, hyper-intelligent customer profiles and segments powered by Machine Learning and AI.
Connect customer data from websites, transactions, CRM systems, and other sources. This creates a single, centralized foundation for customer insights, segmentation, and activation.
Combine duplicate, siloed, or fragmented customer data into one complete profile. This allows you to build intelligent profiles that serve as a foundation for segmentation and activation.
Enrich profiles with behavioral patterns, preferences, lifetime value, and interactions to build targeted audiences that are immediately actionable for personalization and campaigns.
Use AI models and Machine Learning to reveal behavioral patterns, conversion probabilities, and churn risks. This allows you to guide data-driven strategies focused on customer value, conversion, or retention.
Activate customer profiles and segments across marketing journeys, social media platforms, and websites for deep personalization, enabling unique, consistent customer experiences across all channels.
Build Your Customer Experience Foundation With Customer Insights-Data.
Customer Experience starts with data, control, and deep understanding. With Dynamics 365 Customer Insights-Data, you gain complete visibility.
Intouch365 helps you translate fragmented data into crystal-clear profiles enhanced with predictive insights, target segments, and real-time activations. We bring your data to life, maximize your personalization capabilities, and give your organization a distinct strategic advantage.
Activate the Full Potential of All Your Customer Data.
Identity Resolution
Combine duplicate and fragmented customer records into a single reliable profile, laying a strong foundation for customer insights, segmentation, and activation.
Channel Integrations
Reach your audiences with highly personalized experiences outside the Microsoft platform, delivering personal, one-to-one communication across every marketing channel.
KPI Control
Make customer lifetime value, engagement, conversion, and retention metrics fully transparent from a single database, allowing you to steer toward growth, loyalty, and strategic business goals.
AI-Driven Insights & Personalization
Use AI to identify behavioral patterns, needs, and upcoming opportunities to enrich profiles, helping your business operate smarter, remain more relevant, and drive greater efficiency.
The Customer Data Platform
Your organization has customer data, lots of it, collected through different channels, applications, and departments at every stage of the customer journey. With Dynamics 365 Customer Insights-Data, we bring that fragmented information together. This powerful Microsoft platform lays the foundation for next-level, real-time personalization across every channel, from marketing automation and paid social campaigns to web and in-app one-to-one customer experiences.
One Platform, a Unique Customer Profile for Every Sector
Education
Combine data from prospective students, current students, and alumni into one up-to-date profile. From initial website visits and social media interactions to enrollment and alumni communications, you gain deep insights into every phase of the lifelong learning journey.
Finance
Combine customer data from transactions, financial products, marketing touchpoints, and digital channels into unified profiles to predict value, needs, and interests. This approach ensures your communications deliver maximum relevance across every channel.
Charities
Bring together all fundraising data, including donation history, campaign interactions, event participation, preferences, and online giving behavior. Translate these profiles into highly personalized campaigns and messages that truly resonate.
Corporates
Connect purchasing behavior, transaction data, website visits, and customer touchpoints into a unified customer profile. This allows you to deliver targeted, one-to-one experiences throughout the entire customer journey based on interest, lifetime value, and growth potential.