Expertises
- Data Strategy
  A clear strategy starts with a strong vision. Together, we chart a definitive course across the technology, data, and innovation landscape.
  
  Data Strategy
  
  Customer Experience
  Every interaction matters. As the world becomes increasingly digital, we help organizations stand out by transforming customer insights and technology into meaningful human experiences.
  
  Customer Experience
  
  Data Science & AI
  Data-driven insights power growth. We unlock the potential of your customer data through advanced analytics, machine learning, and AI, enabling you to anticipate trends, optimize operations, and make smarter decisions.
  
  Data Science
  
  Data Governance & Compliance
  Responsible data management is essential. We safeguard your customer data, ensuring total compliance, robust privacy protections, and complete control over data quality.
  
  Data Governance & Compliance
Sectors
- Education
  Shaping the future of lifelong learning. We combine customer experience principles with Microsoft technology to deliver tailored engagement at every stage, from prospective applicants to professionals and alumni.
  
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  Finance
  Driving innovation in financial services. We leverage data and Microsoft technology to help customers confidently navigate their financial journeys, investments, and long-term goals.
  
  Discover Finance
  
  Charities
  Empowering non-profits to amplify their impact. We work alongside your team, using data and Microsoft technology to streamline operations and advance your mission.
  
  Discover Charities
  
  Corporates
  Optimizing enterprise performance and customer engagement. We integrate data, CX, and Microsoft technology to elevate business operations and achieve your strategic objectives.
  
  Discover Corporates
Tools
- Dynamics 365 Customer Engagement
  A single, unified view of your customer. Streamline sales, improve relationships, and manage interactions directly within Microsoft CRM.
  
  Read On
  
  Customer Insights-Data
  Transform raw data into actionable insights. Build comprehensive customer profiles for precise segmentation using the Microsoft Customer Data Platform.
  
  Read On
  
  Customer Insights-Journeys
  Make every customer touchpoint matter. Design real-time, omnichannel journeys across all channels from email to in-app notifications.
  
  Read On
  
  Microsoft Fabric
  A single, powerful data platform. Prepare your infrastructure for next-generation analytics and AI applications.
  
  Read On
  
  Copilot Studio
  Build intelligent AI agents that streamline operations and enhance experiences for customers, employees, and teams alike.
  
  Read On
  
  Optimizely
  Personalize websites, apps, and digital channels in real time based on user behavior, segments, and first-party data.
  
  Read On
Inspiration
- Cases
  Delivering high-impact projects alongside our clients. Discover how we combine strategy, data, and technology to drive tangible results.
  
  View Client Success Stories
  
  Webinars & Events
  We pioneer, experiment, and discover. This makes us a thought leader, and we love to share that knowledge! Browse our webinars and events here.
  
  Check Out Our Webinars
  
  Articles
  Knowledge grows when you share it. Browse through our latest insights and industry articles here.
  
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  Quarterly Update
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About
- About Us
  Want to learn more about our team and values? Discover our vision, our mission, and the core principles that drive us forward.
  
  Our Story
  
  Careers
  Grow your career with Intouch365. We offer challenging projects, continuous personal development, and a vibrant team environment for everyone who shares our passion for data and technology.
  
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  Contact
  Have a question, want to discuss a project, or fancy a coffee? You can find all our office locations and contact details here.
  
  Get intouch!

What Can You Expect?

Hundreds of new features are coming to the Dynamics 365 ecosystem!

Microsoft has announced the 2025 release wave 2, bringing powerful updates to both Customer Insights-Data and Customer Insights-Journeys.

Customer Insights-Data

Enriched Copilot experience: Copilot delivers direct answers to questions such as “What is the churn probability?” or “What is the customer lifetime value?”—all based on real-time customer data from Customer Insights.
Autonomous agents with direct data link: Agents in Copilot Studio gain real-time insights from CI-Data, including customer profiles, segments, and metrics.
Faster, more efficient data updates: By leveraging Delta Lake and source-level filtering, you can work with cleaner data and access valuable insights faster.

Customer Insights-Journeys

Event registration with payment options: Integrate ticket selection, discount codes, and payment providers directly into your event workflow, complete with QR passes and real-time payment status.
AI-driven journey orchestration: Design end-to-end customer journeys using Copilot or APIs, and deliver automated, timely, and scalable personalized communications across multiple channels.

Replay the Webinar

Meet Our Speakers

Our subject matter experts, Marijn van Haperen, Jowan Gosens, and Mohammed Osman, share their expertise on this topic.

Marijn van Haperen Director

Alya Bogers Business Analyst

Milan van Maaren Microsoft CX Solutions Specialist

Quarter updates

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